Led the development and deployment of multiple enterprise-grade digital solutions, streamlining operations and enhancing customer experience across Banglalink’s B2B domain.
Key Projects & Contributions:
B2B Solutions:
Auto SMS Attendance System: Enabled automated employee attendance tracking based on predefined office locations without the need of SMS.
Field Force Locator: Real-time tracking of on-ground personnel.
Mobile Ads & SMS Broadcast: Segmented SMS marketing and mass communication campaigns.
Customer Service & Operational Tools:
Refund Feature for Frontline Agents: Simplified refund processing through digital workflows.
TPMO Web Portal: Centralized project and operation management dashboard.
CRM (MinSAT): Custom CRM for frontline customer agents, improving service efficiency.
Process Automation (RPA):
Digitized and automated key business processes including:
Payment & invoice processing
Lease and electricity bill management
INMS – Integrated Network Management System:
Alarm Monitoring: Real-time tracking for BTS, TX Nodes, and critical infrastructure.
Smart Ticketing: Auto-generated tickets based on matured alarm thresholds (e.g., Mains Fail: 3 hrs, Low Voltage: 10 min).
