Abdullah Ibne Alam - Work - Banglalink Digital Communications Ltd - Product Development Senior Assistant Manager

Led a segment of the in-house team, driving key initiatives and collaboration.

Collaborated with commercial and corporate teams to deliver in-house and enterprise-level technical services tailored to business needs.
Successfully deployed multiple replications of the Integrated Network Management System (INMS) database to support operational scalability and fault tolerance.

Played a key role in the nationwide biometric SIM registration rollout, aligning with government regulatory requirements.
Conducted R&D for biometric verification by integrating with the Government Election Commission (EC) API for fingerprint data matching.
Generated automated biometric reports to support operations and regulatory compliance:
- Daily Biometric Report for new customer verifications.
- Summarized Biometric Verification Report for high-level insights.
- Dump Reports for:
  - Specific Dates
  - Corporate Customers
  - Pilot Phase (Hourly & Daily)

Designed and implemented a real-time API health monitoring system for the Election Commission API.
Developed scripts to:
- Monitor internal queues for New Registrations and Re-Verifications.
- Trigger automated SMS and email alarms based on health status detection.
Defined categorized status levels with actionable alert messages:
- EC System Down!
- EC System and/or Local Service Down!
- Local Service Down!
- Entry System Down!
- EC System UP! (for recovery alerts)

Developed the initial backend engine for SMS communication to new customers.
Engine capabilities included:
- Pulling customer data from network storage.
- Evaluating dynamic rule sets stored in a database.
- Sending targeted SMS messages based on predefined rules and criteria.

Contributed to the development and enhancement of MinSAT, the CRM platform for customer agents and administrators.
Features delivered:
- Customer View Module for agents, enabling access to:
  - MSISDN information (Main balance, Data Accounts, Offer tags, etc.)
  - Biometric status and related data operations.
- Admin Module to support:
  - Add/Edit/Remove operations on Data Accounts (DA), offers, and more.
  - Resolution of customer-specific issues and adjustments due to system glitches or complaints.

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