January 3, 2010 - June 30, 2011
Supervision Engineer
Designed and developed INMS (Integrated Network Management System) Phase I, featuring alarm monitoring, ticketing workflow (Open → Assign → Working → Final → Close), and department-based access control.
Implemented office-wise segregation and on-call roster integration to automate ticket assignments.
Built an SMS broadcast panel for instant notifications to key Operations and Management personnel.
Generated critical network performance reports: Daily Service Affected, Weekly/Monthly Availability, Day-wise Downtime, and MTTR.
Developed a web-based alarm monitoring system with both auto and manual upload capabilities.
Like what you see? → Hire Me 
